Terms of Service

Last updated: July 12, 2026

These terms govern your use of nordpaw.com and any purchase made through it. The store is operated by Best Assistance Group LTD ("NORDPAW", "we", "us"). By placing an order, you agree to these terms.

1. Products and pricing

All prices are shown in US dollars and may change at any time. Promotional offers such as "Buy 1 Get 1 Free" apply only while displayed on the site and cannot be combined with other offers or applied retroactively.

2. Orders and payment

Payment is processed securely by Stripe at the time of order. We reserve the right to refuse or cancel any order, for example in case of suspected fraud or a pricing error, in which case you will be refunded in full.

3. Shipping

Shipping terms, delivery estimates and costs are described in our Shipping Policy, which forms part of these terms.

4. Refunds and warranty

Our 30-day money-back guarantee and 1-year manufacturing warranty are described in our Refund Policy, which forms part of these terms.

5. Digital content

Ebooks and other digital bonuses are licensed to you for personal use. You may not resell or redistribute them.

6. Not veterinary advice

Content on this site and in our ebooks is educational only and is not veterinary advice. Our products help your dog stay cool and comfortable; they do not prevent, treat or cure any medical condition. If your dog shows signs of heat distress or illness, contact a veterinarian immediately.

7. Intellectual property

All content on this site (text, design, images, logo) belongs to us or our licensors and may not be reproduced without permission.

8. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot be excluded by law, including your statutory consumer rights.

9. Governing law

These terms are governed by the laws of England and Wales, without affecting any mandatory consumer protections that apply in your state of residence.

10. Contact

Best Assistance Group LTD · support@nordpaw.com